Do you encounter seeing the message “we don’t have sufficient information to reset your security questions”? Seeing this message can be frustrating. However, there’s a solution you can do to fix it.
Why Does This Happen?
Some users happen to encounter this message. Especially when they’re trying to reset the security questions on Apple ID.
First, to get Apple ID, you need to create an Apple account. Upon creating, it will prompt you to provide security questions and answers.
The purpose is for verification. So when you forgot your password, you gain access by answering those questions.
However, verification is difficult for users who don’t have the right information. So if you forgot everything including the answers to the security questions, then you can follow some steps.
How to Fix “We Don’t Have Sufficient Information To Reset Your Security Questions” Error
Reset Your Apple Security Questions
You need to verify your identity. And Apple takes it seriously. That’s why they set security questions in the first place. It can be annoying but that’s how Apple goes.
So reset Apple security questions, follow the steps below:
- Go to the Apple ID recovery website. Just type iforgot.apple.com on your browser.
- Next, enter your email or your Apple ID. then click ‘Continue.’
- You then need to verify your identity. And that’s by answering some of the questions.
- After that, click the button “I need to reset my security questions.”
If you still see the error message after following the steps, then try the other way.
Seek Help From The Apple Support
You can also turn to Apple’s support team for help. So when you can’t remember your password, they will ask the answers to your security questions.
Additionally, Apple uses a blind system to maintain security. Only the security questions are visible to the support team. That’s because the answers are encrypted by the system. So, they will not see your answers.
Thus, if you can’t provide it, the team will put your account into an account recovery status.
To contact the Apple support page:
- Go to Apple’s Support Page. Apple’s Security Team can guide you on how to do it.
- Then, click the Forgot Security Questions button. It will then present you with a variety of options. But it varies upon the region.
- This is live support offered by Apple. The security team may ask you several security questions to authenticate your account.
- You can also opt for a new Apple ID rather. But, you will lose all your past purchases from the Apple store if you take a new Apple ID.
Note: you can choose to activate the two-step verification. Especially when you have difficulties in remembering security questions. Additionally, you can also try to change the security question if it’s difficult to remember.
Steps For Changing Security Question
- Go to the Apple ID login page.
- Next, head over to the tab that says ‘Security.’
- Then, click the Word Edit.
- You then need to select the Change Question button.
- After that, change your question. And then select an answer that’s not difficult for you to remember.
Conclusion
As we can see, your Apple ID and security questions are very important. To make sure you won’t forget them, you may write them on a piece of paper. Moreover, remembering your Apple ID will help you avoid any problems in the future.
